Refund policy
Thank you for shopping at TheSocialIntrovert.net. We appreciate your support and want to ensure that your shopping experience with us is as smooth and satisfying as possible. Please read this Return and Refund Policy carefully before making a purchase.
Returns
You have [30 days] days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact us at Lei@thesocialintrovert.net or 310-686-0668 to obtain a Return Merchandise Authorization (RMA) number. Please include the RMA number with your return shipment. Returns sent without an RMA number may not be accepted.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within [number of days, e.g., 7 days]. Please note that processing times may vary depending on your payment provider.
Exchanges
If you need to exchange an item for a different size or color, please contact us to request an exchange. We will do our best to accommodate your request, subject to availability. If the desired item is not available, we may offer a refund or store credit as an alternative.
Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Gift cards
- Downloadable software products
- Personalized or customized items
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect. We will assess the issue and provide instructions on how to proceed. Depending on the circumstances, we may offer a replacement, repair, refund, or store credit.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. If your package is missing, please contact the carrier to file a claim. If you need assistance with this process, please contact us, and we will do our best to help.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at Lei@thesocialintrovert.net or [310-686-0668]. Our customer service team is here to assist you and ensure that you have a positive shopping experience with us.
Changes to This Policy
We reserve the right to update or change our Return and Refund Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for updates.